KEONIQUE FAQ | Shipping, Returns & Product Help

Frequently Asked Questions

Everything you may want to know before placing your order or making KEONIQUE part of your routine.

Will SLEEP+ feel greasy, sticky, or too heavy?

SLEEP+ absorbs overnight without leaving a greasy or sticky layer on your skin or pillowcase. It has a rich, cushioned texture that settles in quickly — so you get the moisture comfort your skin needs without that heavy, suffocating feeling some night creams leave behind. By morning, skin feels soft and comfortable, not weighed down.

What will my skin feel like by morning?

By morning, skin should feel softer, calmer, and more comfortable. Many people use SLEEP+ because they want to wake up with less of that tight, dry, pulled feeling and a more refreshed-looking finish.

Can I use SLEEP+ every night and with my other skincare?

Yes. SLEEP+ is designed to fit easily into a simple evening routine. Apply it nightly as your final step after cleansing and after any other skincare products you already use.

How long does one jar of SLEEP+ last?

With nightly use, one jar typically lasts several weeks. A small amount is usually enough for the face and neck, so a little goes a long way.

Which KEONIQUE product should I start with?

If your main concern is skin that still feels dry, tight, or uncomfortable by morning, start with SLEEP+ Night Reset Cream. If you are looking for a gentle everyday cleansing ritual, start with one of our handcrafted soaps based on your scent and skin-feel preference.

How do I choose the right soap?

Choose based on the kind of cleansing ritual you want.

Slumber Lavender is ideal if you want a calmer, more unwind-focused feel.
Coconut Beach is a good choice if you prefer a warmer, more uplifting scent.
Oat Milk & Honey is best if you want a soft, creamy, extra-gentle cleanse.

Are KEONIQUE soaps drying?

KEONIQUE soaps are designed to cleanse gently and leave skin feeling clean and comfortable, not harsh or overly stripped.

Where do you ship?

We currently only ship to the USA . For the most accurate availability, please enter your shipping details during checkout.

How much is shipping?

Shipping costs are calculated at checkout based on your location and order size.

How long does shipping take after dispatch?

Economy shipping typically takes 4–5 business days, and express shipping typically takes 1–3 business days after your order has been processed.

Do you offer free shipping?

Yes. We offer free shipping on all U.S. orders over $70, which will be automatically applied at checkout.

What if my order arrived damaged, defective, or incorrect?

If there is an issue with your order, please contact us as soon as possible with your order number and a photo if needed. Our team will review the issue and help make it right.

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